Shipping & Delivery – Frequently Asked Questions

6 questions

Which delivery methods can I choose?

You choose the delivery method at checkout. Which options are shown depends on your address and your order.

  • Parcel locker: Instabox, Budbee Box and CityMail Parcel Locker
  • Pick-up point: PostNord Service Point
  • Home delivery: Budbee Home

The shipping cost for each option, and when shipping is free, is displayed at checkout before you pay. Orders are shipped from our warehouse within 1–2 business days.

How does delivery to parcel lockers work?

With a parcel locker you pick up the package at a convenient time. We ship to parcel lockers with Instabox, Budbee Box and CityMail. Which are available for your address are shown at checkout.

  1. Select a parcel locker at checkout.
  2. When the package has arrived you will receive an SMS or a notification in the carrier’s app with pickup instructions.
  3. Collect the package from the locker.

Orders are shipped from our warehouse within 1–2 business days. Estimated delivery time is shown at checkout.

Can I have the package delivered to my home?

Yes, if the option is available for your address you can choose Budbee Home at checkout. You will receive information about the delivery via SMS or in Budbee's app. Orders are shipped from our warehouse within 1–2 business days.

Can I collect the package at a pick‑up point?

Yes, select PostNord Service Point at checkout. The package is sent to the pick‑up point you choose, and PostNord notifies you when it is ready for collection. Bring valid identification or use the PostNord app when you collect the package.

How do I track my package?

When your order is packed and shipped you will receive a delivery confirmation from us. Afterwards the carrier sends tracking information to you via SMS or email, and you can follow the package in the carrier’s app or on their website.

How long does delivery take?

Orders are dispatched from our warehouse within 1–2 business days. How long delivery then takes depends on the delivery method you choose. The estimated delivery time for each option is shown at checkout.